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Vendor Support
Dedicated support for ETKMall vendors
Our vendor support team is here to help you succeed. Get assistance with account issues, technical problems, or general inquiries.
How to Reach Us
Email Support
Priority response
vendor-support@etkmall.com
Response within 4-6 hours
Phone Support
Direct assistance
+234 800 VENDOR (836367)
Mon-Sat, 8AM-8PM WAT
Live Chat
Instant help
Available in Vendor Dashboard
24/7 automated + 8AM-8PM live
Support Tickets
Track issues
Create from Vendor Dashboard
Full history and updates
Common Issues & Solutions
💳 Payment & Settlement Issues
- • Verify your bank account details are correct in settings
- • Settlements typically process 2-3 days after order confirmation
- • Check your transaction history in the Finance section
- • Contact support if settlement is delayed beyond 5 days
📦 Product Listing Problems
- • Ensure all required fields are filled (title, price, images)
- • Images must be under 5MB and in JPG/PNG format
- • Products may take up to 30 minutes to appear after publishing
- • Check if product was flagged for policy violations
🚚 Order & Delivery Issues
- • Update order status promptly to keep customers informed
- • Coordinate with assigned rider for pickup and delivery
- • Provide accurate tracking information
- • Report delivery issues immediately through support
⚙️ Technical Problems
- • Clear browser cache and cookies, then try again
- • Try using a different browser (Chrome, Firefox, Safari)
- • Check your internet connection
- • Update your app to the latest version