1. Acceptance of Terms

These Terms and Conditions govern your use of the ETKMall platform, including our website, mobile applications, and services. By creating an account, browsing, or making purchases on ETKMall, you agree to comply with these terms.

If you do not agree to these terms, please do not use our platform.

2. User Accounts

• •You must be at least 16 years old to create an account and use ETKMall
• •You are responsible for maintaining the confidentiality of your account credentials
• •You must provide accurate, current, and complete information during registration
• •You are responsible for all activities that occur under your account
• •Notify us immediately of any unauthorized use of your account

3. Buyer Responsibilities

• •Payment: Provide valid payment information and ensure sufficient funds
• •Delivery Information: Provide accurate delivery addresses and contact details
• •Product Inspection: Inspect items upon delivery and report issues within 24 hours
• •Reviews: Provide honest, accurate reviews based on your experience

4. Vendor Responsibilities

Vendors must comply with our Vendor Terms of Service, which includes:

• •Providing accurate product descriptions, images, and pricing
• •Fulfilling orders within agreed timelines
• •Maintaining product quality and authenticity
• •Complying with all applicable laws and regulations
• •Not selling prohibited or restricted items

5. Prohibited Activities

Users are strictly prohibited from:

• ✗Engaging in fraudulent or illegal activities
• ✗Selling counterfeit, stolen, or prohibited items
• ✗Harassing, threatening, or abusing other users
• ✗Attempting to breach platform security or manipulate systems
• ✗Posting false reviews or manipulating ratings
• ✗Violating intellectual property rights

6. Orders and Payments

• •All orders are subject to acceptance by the vendor and ETKMall
• •Prices are in Nigerian Naira (₦) and may change without notice
• •Payment must be completed before order processing begins
• •We reserve the right to cancel orders suspected of fraud

7. Returns and Refunds

Our return and refund policy is governed by the following principles:

• •Returns accepted within 7 days for defective or misrepresented items
• •Items must be unused and in original packaging
• •Refunds processed within 5-7 business days after return approval
• •Some items may be non-returnable (perishables, intimate items, etc.)

8. Limitation of Liability

ETKMall acts as a marketplace platform connecting buyers and vendors. We are not responsible for:

• •Product quality, accuracy, or authenticity (vendor responsibility)
• •Delivery delays caused by third-party logistics providers
• •Disputes between buyers and vendors (though we provide resolution services)
• •Loss or damage beyond our reasonable control

9. Intellectual Property

All content on ETKMall, including logos, text, graphics, and software, is the property of ETKMall or its licensors and is protected by intellectual property laws. You may not use, copy, or distribute our content without permission.

10. Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in prohibited activities. Upon termination:

• •You will lose access to your account and data
• •Pending orders will be handled according to our policies
• •Outstanding payments or refunds will be settled

11. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes constitutes acceptance of the new terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in Nigerian courts.

13. Contact Information