1. Information We Collect

A. Information You Provide

• • Contact: Name, email, phone, addresses
• • Account: Username, encrypted password
• • Payment: Card details are entered with and processed by Paystack; we do not store your full card number
• • Identity verification: National Identification Number (NIN) and identity document photos, collected from vendors and delivery riders to verify identity and help prevent fraud
• • Photos: Product images, profile and store photos, identity documents, and delivery confirmation photos that you upload
• • Content: Reviews, comments, correspondence

B. Automatic Collection

• • Device info, IP address, usage patterns
• • Precise location: With your consent, we collect your device's precise (GPS) location to show nearby stores, calculate delivery, and match orders to riders
• • Background location (delivery riders only): When a rider is on an active delivery, we collect their precise location continuously — including while the app is closed or not in use — so customers and vendors can see live delivery progress. Riders see a clear disclosure and must grant permission first; background location is used only during active deliveries and stops when the delivery ends.
• • Cookies and tracking technologies

C. Third-Party Sources

• • Social media (if linked)
• • Payment processors (Paystack)
• • Marketing partners

2. How We Use Your Information

• • Services: Process orders, deliver products, customer support
• • Personalization: Recommendations, new features
• • Marketing: Promotional offers (opt-out available)
• • Security: Fraud prevention, Terms enforcement
• • Legal: Compliance with laws and regulations

3. How We Share Your Information

• • Vendors/Riders: To fulfill orders
• • Service Providers: Payment, logistics, analytics
• • Legal: When required by law
• • Business Transfers: Mergers or acquisitions
• • With Consent: When you explicitly agree

4. Your Privacy Rights

European Users (GDPR)

• • Access, rectification, erasure rights
• • Data portability, right to object
• • Withdraw consent, lodge complaints

California Users (CCPA/CPRA)

• • Right to know, delete, opt-out of sale
• • Limit sensitive data use
• • Non-discrimination

Nigerian Users (NDPA 2023)

• • Seek judicial remedy or compensation
• • Lodge complaints with NDPC

5. Security Measures

• • Encryption: SSL/TLS for data in transit
• • Access Controls: Need-to-know basis
• • Audits: Regular security assessments
• • Minimization: Only necessary data collected

6. Children's Privacy

ETK Mall is not intended for users under 16. We don't knowingly collect data from children.

7. Contact Us