Vendor Guide
Best practices and tips for success on ETKMall
This comprehensive guide will help you maximize your success as an ETKMall vendor.
1. Setting Up Your Store
Store Profile
- •Business Name: Choose a memorable, professional name that reflects your brand
- •Logo & Banner: Use high-quality images (Logo: 500x500px, Banner: 1200x400px)
- •Store Description: Write a compelling description that highlights your unique value proposition
- •Contact Info: Keep your email, phone, and business address up to date
Store Categories
Select relevant categories for your store to help customers find you easily. You can choose multiple categories that best represent your product range.
2. Product Listing Best Practices
Product Images
- ✓Use high-resolution images (minimum 1000x1000px)
- ✓Show products from multiple angles (front, back, sides)
- ✓Use good lighting and plain backgrounds
- ✓Include lifestyle images showing products in use
- ✓Upload at least 3-5 images per product
Product Descriptions
- ✓Write clear, detailed descriptions (minimum 100 words)
- ✓Include key features, specifications, and dimensions
- ✓Mention materials, colors, and available sizes
- ✓Highlight benefits and use cases
- ✓Use proper grammar and avoid ALL CAPS
Pricing Strategy
- ✓Research competitor prices for similar products
- ✓Consider platform commission and delivery costs
- ✓Price competitively while maintaining profitability
- ✓Offer bundle deals and discounts for bulk purchases
- ✓Update prices regularly based on market trends
3. Order Management
Order Processing
Confirm orders within 24 hours. Update order status promptly (Processing → Shipped → Delivered). Communicate any delays immediately to customers.
Packaging
Use sturdy packaging materials to prevent damage. Include invoice and your store card. Seal packages securely with clear delivery labels.
Shipping
Hand over packages to assigned riders promptly. Provide accurate tracking information. Aim for same-day or next-day dispatch.
4. Customer Service Excellence
- Respond Quickly: Reply to customer inquiries within 24 hours
- Be Professional: Use polite, clear language in all communications
- Handle Complaints: Address issues promptly and offer fair solutions
- Go the Extra Mile: Exceed expectations with personalized touches
- Request Reviews: Politely ask satisfied customers to leave reviews
5. Inventory Management
Effective inventory management prevents overselling and maintains customer trust:
- •Keep stock levels updated in real-time
- •Mark items as “Out of Stock” when unavailable
- •Set up low-stock alerts to reorder in time
- •Archive or delete discontinued products
6. Marketing Your Store
On-Platform Marketing
- • Optimize product titles for search
- • Use relevant keywords in descriptions
- • Participate in platform promotions
- • Maintain high seller ratings
Off-Platform Marketing
- • Share store link on social media
- • Run targeted ads on Facebook/Instagram
- • Build an email list of customers
- • Collaborate with influencers
7. Performance Metrics
Monitor these key metrics from your vendor dashboard:
Sales Volume
Track daily, weekly, and monthly sales
Seller Rating
Maintain 4.0+ star rating
Response Time
Keep under 24 hours
Need More Help?
Our vendor support team is here to help you succeed. Reach out anytime for guidance.